• True management role with business development focus
• National role, 2 flights away/month (not overnight)
• Job security, global market leader, top package

BENEFITS - Hospitals/residential care market + Service contracts

Our client

• Our client delivers solutions to Hospitals and the residential care market where they are partnering with Facilities, offering a suite of services and selling a solution
• Highly regarded in the market, this employer is a global market leader offering products and solutions essential within the healthcare sector; the products used in NZ provide quality care to patients who have challenges with health and mobility issues

Role overview

• Based at the South Auckland office, this is an exciting opportunity for you to take on the role of NZ Aftermarket Manager (ie aftermarket being the Service division of the business) reporting to the Managing Director
• Whilst you will have a leadership role guiding the Service Technicians, this is more of a hands-off role, but still providing technical support to colleagues and customers
• An important focus is business development of the aftermarket side, renewal of service contracts, obtaining new and retention of, of which the whole team supports in this function

Tasks

LEADERSHIP

• Of the Service (Aftermarket) team - 8 of, a mix of on the road Service Technicians, Service Assistants & company based Bench Technicians
• Assign work activities and monitor work performance; electro-mechanical servicing of medical mobility products onsite in example DHB's, with more involved repairs carried out on company premises
• Working closely with the Sales and Service teams to grow the Service business
• Coaching, guiding, mentoring and providing staff feedback
• Performance reviews, succession planning, salary/bounus revews (as applicable) etc with HR support
• Interviewing and induction of new staff
• Assist with any incident investigations

SERVICE MANAGEMENT

• Planning - Develop and implement an Aftermarket Business Plan to identify key projects for the short/long term
• Budgets - deliver on budget for current year, and develop future budget with Management team
• Customer - Develop and maintain customer relationships and rapport with key medical customers to ensure the success of the Aftermarket/Service business
• Sell - Maintain, implement and manage customer Service Contracts to grow the service business

SERVICE OPERATIONS

• Ensure the following is carried out ie of customer owned and company owned equipment (AS/NZS 3551 - includes medical equipment electrical safety testing and performance verification; maintenance/service manuals standards, procedures and documentation)
• Breakdown repairs (as above)
• Preventative maintenance (as above)
• Quality Assurance (as above, including calibration and testing if applicable)

OTHER

• Technical and business support to service and operations colleagues
• Health & Safety
• Quality Management Systems
• Foster a customer-centric culture to build a sustainable and winning company in New Zealand, working collaboratively with your Australian counterpart

You

• You may be currently be a Service Manager, a Branch Manager with a service background and business development focus OR a National Service & Sales Manager who has also grown a service business OR a senior very experienced Service Technician with supervisory experience and added sales ability around renewing service contracts who is seeking a step up into management and 'off the tools' (not an ex Sales Rep)
• Leadership experience, excellent communication and motivation skills
• Work flow management
• Customer rapport, confident and empathetic re patient circumstances
• 'New service business' mentality with a strong desire to succeed (training given on basic product in-service training to customers)
• An interest in the Healthcare sector (medical products) but transferable skills could come from eg the appliance market (commercial kitchens), or air-conditionong (refrigeration), or lift/escalator markets etc
• Be comfortable using technology
• A collaborative, professional candidate with business acumen
• Mechnical or Electrical qualifications originally (a more mechanical than electrical product range)

On Offer

• Job security as a market leader and global business
• Dynamic company in NZ with a sizeable structure
• Top salary ie neg range in six figures, plus generous bonus
• The role comes with a car OR car allowance of $18k plus fuel card
• Travel is twice monthly ie same day fly in/out Wellington & Christchurch, most of the business is across the Auckland region
• Training with NZ management and Australian counterpart
• Normal business hours
• Attendance at AUS/NZ joint annual Sales Conference

Interested? Please don't delay, apply now! - send your CV to Sue Brash by clicking APPLY