About the role: Join a supportive Clinic as a Front Office Coordinator and be the welcoming face that sets the tone for our patients' experiences. We are seeking a personable and professional individual who excels in creating a positive first impression through impeccable presentation and genuine care. Your role will involve managing patient interactions with warmth and efficiency, handling administrative tasks, and contributing to a smooth, positive clinic environment. If you are enthusiastic, empathetic, and thrive in a busy setting, we invite you to apply and make a meaningful impact in our patient-centred clinic.

Key Responsibilities:

• Greet and assist patients with a warm, professional demeanour.
• Manage patient appointments, handle phone inquiries, and address patient concerns with empathy and efficiency.
• Maintain high standards of presentation, hygiene, and oral health, setting a positive example for our patients and team.
• Handle administrative tasks, including patient records, insurance verification, and billing.
• Collaborate with the dental team to ensure seamless patient flow and exceptional service.
• Manage difficult situations with composure and professionalism, ensuring patient satisfaction and resolving issues promptly.

Ideal Candidate:

• Personable & Genuine: Your natural empathy, understanding, and positive mindset make you approachable and trustworthy.
• Enthusiastic & Goal-Driven: Your passion for excellent service and goal-oriented attitude drive you to exceed expectations.
• Energetic & Grounded: You bring a balance of enthusiasm and stability, contributing to a productive and positive work environment.
• Experienced: Proven experience in face-to-face customer service and phone communication is essential, with positive references from previous roles.
• Adaptable Team Player: Able to work well with diverse personalities, both within a large team and independently. You value feedback and handle challenging situations effectively.

Preferred Qualifications:

• Strong organizational skills and the ability to multitask effectively.
• Proficient in managing office software and patient management systems.
• Experience in the administration.

What We Offer:

• Competitive salary.
• A supportive and friendly work environment.
• Opportunities for professional growth and development.
• A role where your contributions directly impact our patients' experiences and the success of our clinic.

If you are a motivated, compassionate individual with a flair for customer service and a commitment to excellence, we would love to hear from you. Apply today to become a key part of our Bright Smiles family!

How to Apply: Please submit your resume and a cover letter detailing your relevant experience to this online portal.